On her way back to Sweden from a climate conference in Madrid, teenage activist Greta Thunberg encountered Germany's overcrowded trains. Twitter users commiserated with her.
Thunberg tweeted a picture of herself sitting on the vestibule floor of what she described as an overcrowded Deutsche Bahn train on her way home to Sweden from the UN climate conference in Madrid.
In a country famous for punctuality and efficiency, Germany's rail operator, Deutsche Bahn, has a bad reputation for late, canceled and overcrowded trains.
The post was viewed thousands of times in a few hours, and disgruntled train travelers joined her in commiseration.
Thunberg has not been home in Sweden since August, and during that time she has crossed the Atlantic Ocean twice by sailboat and has refused to fly because of air travel's negative impact on the environment.
First class travel
Deutsche Bahn thanked the young eco-warrior for supporting its battle against climate change and pointed out that the train she used had been running on 100% eco-friendly electricity.
A follow-up tweet hinted that Thunberg hadn't spent the entire train ride sitting on the floor.
Deutsche Bahn suggested to the child activist that "it would have been even nicer if you had also reported how friendly and competently our team served you at your seat in first class.''
No seat — 'no problem'
Thunberg later replied that she wasn't knocking the train company, tweeting that sitting on the floor "is no problem of course and I never said it was. Overcrowded trains is a great sign because it means the demand for train travel is high!''
In 2019, Deutsche Bahn introduced a new online booking system that warns customers which trains are expected to be packed. However, the warning system has been criticized for its inaccuracy, with empty trains having been reported full and packed trains shown having vacant seats.
Tickets, reservations and train types: Here are 10 basic facts and insider tips about Deutsche Bahn trains, Germany's state railway.
Image: Deutsche Bahn AG
Did you get that?
There's a loudspeaker announcement while you're waiting for a train, but you barely distinguish a single word? The acoustics of any train station are generally bad, so instead of worrying too much about what you've missed, here's a German idiom for the unexceptional occasion: "Ich verstehe nur Bahnhof" — literally, "I only understand train station" — which means you didn't understand a thing.
Image: picture-alliance/dpa
Recognize different types of trains
Most preschool children know this: The Intercity-Express (ICE) trains are the high-speed stars of the German state railway, Deutsche Bahn. They reach up to 300 kph (186 mph). The Intercity (IC) trains are also white and red, but not quite as modern and fast, traveling at a maximum speed of 200 kph. If you're heading to a smaller town, the (often red) Regionalbahn (RB) is what you're looking for.
Image: picture-alliance/dpa/J. Woitas
Not all trains are on time
Despite the stereotypes about German efficiency, train punctuality has been declining, and complaining about how they're late all the time is a small talk topic that unites travelers throughout the country. DB claims that nearly 75 percent of its high-speed trains reached their destination within five minutes of their planned schedule in 2018.
Image: picture-alliance/dpa/F. Tschauner
You can't travel for free
A basic principle: Buy your ticket before boarding a train. However, if ever the ticket vending machine is out of order at your station of departure or you don't manage to obtain a ticket before getting on the train, on ICE or Intercity trains you can buy your ticket from the conductor once you're on board. On a RB, you'll be fined for fare evasion, aka "schwarzfahren" (literally: black riding).
Image: Deutsche Bahn AG/P. Castagnola
Travel with a group to save money
Groups of up to five people will find interesting deals for regional train tickets. In some cases, it's already cheaper for two people to buy one such ticket; each additional traveler on the same ticket further reduces the costs, which is why improvised groups of people heading to the same destination often find each other on the platform.
Image: picture-alliance/dpa/J. Kalaene
Bikes are a challenge
An increasing number of ICE trains have designated spaces for a limited number of bicycles. On other trains, from the Intercity to the regional ones, there are special wagons for bikes. You'll need an extra ticket to bring one along. Cycling is a popular activity in the summer, so expect a chaotic "first come, first served" struggle to squeeze yours in and out of a regional train on a weekend.
Image: DW/Elizabeth Grenier
Sorry, but that place is mine
A train ticket doesn't come with an allocated seat. Reservations are available at an extra cost on long-distance trains — and they can be overbooked. Indicators usually reveal if a seat has been reserved, but even Germans find "ggf. reserviert" (which means: "it could be reserved") confusing. In any case, the passenger with a reservation is sure to let you know if you're sitting in their place.
Image: Deutsche Bahn AG/O. Lang
Wait at the right spot
While tourists wildly run around looking for the wagon with their reservation once their ICE train comes in, seasoned German travelers are already standing next to the right door. They know there's a useful information system that associates a letter on the platform to the position where each carriage will stand.
Image: DW/Elizabeth Grenier
You don't need to be loud elsewhere either
There are different options when you make a reservation: Do you prefer an aisle seat, at a table or in a smaller compartment? Some areas are conceived for people who prefer it quiet. Avoid making phone calls in the "Ruhebereich," or quiet zone. And even in other areas, no one really wants to listen to you talk loudly on your phone.
Image: picture alliance/dpa/N. Schmidt
Get a special compartment for your children
Parents traveling with their children will find it easier to avoid the quiet zone altogether. On ICE trains, special family compartments are an interesting option — but they need to be booked ahead. Traveling without a reservation? Head to the "Family Zone." Children aged 5 and under travel for free, while those under 15 don't have to pay either, as long as they're accompanied by a paying adult.