Taylor Swift calls out Ticketmaster over tour chaos
November 18, 2022
Demand for tickets to Taylor Swift's long-awaited tour was so high that Ticketmaster's online servers could not keep up. The US Justice Department is reportedly investigating Ticketmaster's parent company.
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Taylor Swift on Friday expressed anger and frustration over ticket sales for her upcoming tour after Ticketmaster cancelled a planned sale of tickets.
The sales company cited on Thursday "extraordinarily high demands."
Swift posted on her Instagram account that she was "not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and were assured they could."
The 11-time Grammy winner said she she was flattered that 2.4 million people got tickets, but that she was angry that "a lot of them feel like they went though several bear attacks to get them."
For the ones who were not able to get tickets for her tour this time, Swift said she hoped to "provide more opportunities for us to all get together and sing these songs."
What is the chaos over ticket sales?
Event ticket sales company Ticketmaster said on Thursday that it was cancelling a planned sale of tickets for musician Taylor Swift's new tour of the US.
"Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been canceled," Ticketmaster wrote on Twitter on Thursday evening.
This follows chaos on the company's servers on Tuesday, when demand for the last round of Swift tickets was so great that it caused intermittent crashes and waiting periods of up to three hours for millions of would-be customers.
Ticketmaster said that 2 million tickets had been sold during Tuesday's rush, an all-time single-day record on the platform. But many people were also left empty handed, some even after having paid.
Shares in Ticketmaster's parent company, Live Nation Entertainment Inc., dropped by around 3% after Thursday's announcement, to their lowest level since late 2021.
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Ticketmaster's market dominance called into question
The New York Times reported on Friday that the US Justice Department has opened an antitrust investigation into Ticketmaster's parent company, Live Nation Entertainment.
The probe will be focused on whether Live Nation Entertainment has abused its power over the multibillion-dollar live music industry, according to the paper.
The chaos caught the attention of Democrat Senator Amy Klobuchar, chair of the Senate antitrust panel, who called the issues at the site "an example of why we need strong antitrust enforcement."
In a letter to Ticketmaster parent Live Nation Entertainment Inc, Klobuchar voiced "serious concern about the state of competition in the ticketing industry and its harmful impact on consumers."
"Ticketmaster’s power in the primary ticket market insulates it from the competitive pressures that typically push companies to innovate and improve their services," added Klobuchar in the letter which she released publicly. "That can result in the types of dramatic service failures we saw this week, where consumers are the ones that pay the price."
Live Nation and Ticketmaster's stranglehold on the live event ticket sales market online has been questioned ever since the two merged in 2010. Concert goers have long complained of a lack of choice, hidden fees, rampant scalping and limited ticket availability because of pre-sales, among other issues.
Outspoken Democrat Alexandria Ocasia-Cortez picked the issue up again this week amid the Swift scandal.
"Daily reminder that Ticketmaster is a monopoly, [its] merger with LiveNation should never have been approved, and they need to be [reined] in," she wrote. "Break them up."
Highlights of the MTV Music Awards
Taylor Swift won the top prize, video of the year, while Bad Bunny was named artist of the year. Lizzo and Lil Nas X ruled the red carpet. Johnny Depp surprised with strange cameos.
Image: Charles Sykes/Invision/AP Photo/picture alliance
Taylor Swift wins top prize
Taylor Swift won the top honor at MTV's annual Video Music Awards, music video of the year, with her 10-minute film for "All Too Well," a 2012 song she re-recorded to regain her rights following a dispute with her label. She also thrilled fans by announcing that her next album, "Midnights," will be released on October 21.
Image: Dimitrios Kambouris/Getty Images for MTV/Paramount Global
Bad Bunny scores artist of the year
The Latin trap and reggaeton artist always believed he could become a top star "without changing my culture, my language," he said, accepting his MTV award via video. "I'm Benito Antonio Martinez from Puerto Rico — for the whole world." From New York's Yankee Stadium, a sold-out gig as part of his blockbuster tour, Bad Bunny also performed for the awards show his smash hit, "Titi Me Pregunto."
Image: picture alliance / Charles Sykes/Invision/AP
Red Hot Chili Peppers are global icons
Introduced by cult stoner comedians Cheech and Chong, veteran rock stars Red Hot Chili Peppers were honored with the global icon award. The Peppers dedicated their honor to the late Taylor Hawkins, the Foo Fighters drummer who died in March at the age of 50. The Red Hot Chili Peppers also won the best rock video award.
Image: Brendan McDermid/REUTERS
Blackpink's Lisa wins best K-pop
Becoming the first female K-pop group to ever perform at the awards show, Blackpink's Jisoo, Lisa, Rose and Jennie offered a high-energy version their latest single, "Pink Venom." They also won two VMAs, best metaverse performance and best K-pop for Lisa's "Lalisa," pictured here.
Image: picture alliance / Charles Sykes/Invision/AP
Lizzo wins Video for Good award
The superstar arrived wearing an eye-catching Jean Paul Gaultier gown. Lizzo took home the Video for Good award, which honors videos with social or political messages, for her song "About Damn Time," which she performed on stage at MTV VMAs 2022, along with "2 Be Loved."
Image: Evan Agostini/Invision/AP/picture alliance
Lil Nas X rules on the red carpet
Known for his gender-fluid style, rapper Lil Nas X conquered the red carpet with a bold, sculptural outfit, created by fashion designer Harris Reed. Lil Nas X and Jack Harlow won the best collaboration prize for "Industry Baby." The video also picked up other awards, such as best art direction and best visual effects.
Image: John Nacion/STAR MAX/IPx/picture alliance
Nicki Minaj crowned with Video Vanguard award
On stage, the hip hop superstar offered a medley of her hits, including "Super Bass" and her new single, "Super Freaky Girl." Nicki Minaj was also honored with the prestigious Video Vanguard award, which recognizes artists' outstanding contributions and strong impact on music video and popular culture.
Image: Brendan McDermid/REUTERS
Anitta makes history
Anitta offered a twerking performance of her global hit "Envolver," before becoming the first Brazilian to win the award for best Latin video. "Tonight I performed here a rhythm that in my country for many years was considered a crime," she said upon accepting the trophy. "I was born and raised in the ghetto of Brazil, and for whoever was born there, we would never think this was possible."
Image: Caitlin Ochs/REUTERS
Maneskin musicians bare flesh
The Italian glam-rock band won best alternative video with their single "Supermodel." During their performance, lead singer Damiano David set the tone with his booty-baring "assless chaps." Later, bassist Victoria De Angelis' top fell down and exposed her breasts, but cameras cut away to empty seats during the TV broadcast, leading fans to criticize the double standards between genders.
Image: Charles Sykes/Invision/AP Photo/picture alliance
Johnny Depp offers strange cameos
In between commercial breaks, Johnny Depp made a series of surprise appearances at the ceremony, offering one-liners with his face digitally added to the helmet of the channel's mascot, the Moon Person, floating above the stage. "I needed the work," he said in his opening quip. The star's status is still controversial following his defamation trial (photo) against ex-wife Amber Heard.
Image: Kevin Lamarque/dpa/Reuters/AP/picture alliance
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But why is demand so high?
Taylor Swift has not been on tour since 2018, when she was promoting her album Reputation. She has released several new works since.
A combination of the COVID pandemic forcing her to cancel plans and other commitments led to a period that will eventually total almost five years without her touring. The 32-year-old is one of the best-selling musicians of all time, having sold more than 200 million records globally.
Ticketmaster said that while it had anticipated heavy demand for tickets, this was combined with bot attacks and led to "unprecedented traffic on our site" and inconvenience for some fans.
"The biggest venues and artists turn to us because we have the leading ticketing technology in the world — that doesn't mean it's perfect, and clearly for Taylor's ... it wasn't," the statement said. "But we're always working to improve the ticket buying experience."
According to Ticketmaster, to satisfy the volume of traffic their site experienced earlier in the week, "Taylor would need to perform over 900 stadium shows (almost 20x the number of shows she is doing) ... that's a stadium show every single night for the next 2.5 years."
The Eras Tour is currently scheduled to run from March 17 to August 9 with various dates around the US. According to Swift, international dates will be announced as soon as possible too.
Selling song rights: Blockbuster deals
Bob Dylan has hit the headlines again after deciding to sell recording rights to Sony after an earlier deal with Universal. Here's a look at other big music publishing deals.
Image: Angela Weiss/AFP/Getty Images
Justin Bieber joins the trend
Justin Bieber has sold his music publishing rights to Hipgnosis for a reported $200 million (€184 million), according to AFP. While music legends including Bob Dylan and Tina Turner have also cashed out on their catalogs, such deals are not as common with younger artists. But the 28-year-old Canadian pop star is among the best-selling artists ever, with hits including "Baby" and "Sorry."
Image: Angela Weiss/AFP/Getty Images
Bob Dylan's blockbuster deal
Bob Dylan created waves when he sold his publishing rights to Universal Music in 2020 for a reported $400 million. In January 2022, he then went on to sell his entire master recordings to Sony Music for an undisclosed amount. Billboard said the recordings are worth over $200 million and yield $16 million in annual revenues.
Image: picture-alliance/dpa/D. Castello
Neil Young also sells out
Rock star Neil Young soon followed in Dylan's footsteps, selling the publishing rights to 50% of his catalog to investment fund Hipgnosis. Young's move stunned the music world. The Canadian-American musician had always vehemently opposed the use of his songs in advertising, for example, and wanted to keep his rights to avoid such exploitation. Will Hipgnosis be a trustworthy partner?
Image: Amy Harris/AP Photo/picture-alliance
Shakira gets in on the act
Since the Hipgnosis publishing company was founded in 2018, it has snapped up song rights across the musical spectrum. In addition to Neil Young, Blondie's Debbie Harry and Fleetwood Mac's Stevie Nicks, Colombian pop singer Shakira has also sold 100% of her rights to Hipgnosis. The London-based company is already giving industry giants Universal and Co. a run for their money.
Image: Reuters/S. Mitchell
Red Hot Chili Peppers also sell entire catalog
The Red Hot Chili Peppers also sold their publishing rights to Hipgnosis, signing a deal for around $140 million in May 2021. This includes hits such as "Under The Bridge," "Californication" and "Snow (Hey Oh)." With the coronavirus pandemic restricting musicians' income from performances, rights sales seem to be a growing trend.
Image: Getty Images/G. Caballero
Michael Jackson cashed in ...
Michael Jackson famously brought the song rights business to the fore in 1985 when he purchased the rights to 251 Beatles songs for $47.5 million (€40 million) — to the chagrin of Paul McCartney. Ironically, McCartney first gave Jackson the idea. The ex-Beatle had already lost the rights to his music in 1968 and has not been able to buy them back to this day.
Image: imago/B. Mueller
... but lost a friend
McCartney met Michael Jackson in the 1970s and they became friends. The two also talked about music rights, which awakened Jackson's business acumen. He started buying up catalogs — including those of the Beatles. The friendship with McCartney disintegrated but Jackson's fortune multiplied: 10 years later, he sold the Beatles' rights for $95 million.
Image: AFP/Getty Images
Taylor Swift's re-recorded albums
Taylor Swift was only 15 years old when she signed her first recording contract. She also signed away her publishing rights, with her Big Machine label holding the rights to her first six albums in their entirety. A contract clause stipulated that the singer may re-record the first five albums after November 2020, which Swift did to regain her publishing rights.
Pink Floyd emerged victorious in a dispute over their rights in 2010. They sued their record company EMI after it wanted to sell individual Pink Floyd songs on the internet. When the band signed their contract in 1999, online song sales did not exist. Digital rights could not yet have been the subject of the contract, they argued. The court agreed with them.
Image: picture-alliance/dpa/H. Boesl
Tina Turner secures her life's work
Selling catalogs of rights is a way for ageing stars to secure their estate. Tina Turner, who has received 12 Grammy Awards and has been inducted twice into the Rock 'n' Roll Hall Of Fame, has sold to BMG her share of her recordings' and writer's rights, as well as the rights related to her name, image and likeness. It's the music publishing company's "single largest artist acquisition ever."
Image: Aurore Marechal/abaca/picture alliance
The Boss makes a top record deal
Five decades of hits: Bruce Springsteen sold his entire catalog and music publishing rights to Sony Music in December 2021, in a deal estimated to be worth $500 million. But even after selling his rights, the Boss can further profit from his enduring popularity, as he remains one of the highest-earning musicians on tour.
Image: picture-alliance/dpa/T. Maury
David Bowie's estate also sells publishing rights
Six years after David Bowie's death, his estate is also following the trend and has sold the publishing rights to the late musician's entire body of work. Warner Music is now the caretaker of the influential glam rock pioneer's hundreds of songs. His catalog includes hits such as "Space Oddity," "Changes," "Life on Mars?" and "Heroes." The deal is estimated to be upwards of $250 million.