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TechnologyGlobal issues

Working Under the Algorithm

June 27, 2025

Having food delivered through the tap of an app is part of everyday life. Even care workers can be gig workers now. Algorithms decide who gets the job. What does this mean for the labor market and consumers?

Polen Krakau | Uber Eats Sendung
Image: NurPhoto/ Artlist/ IMAGO
Image: DW

Mexico: Female delivery drivers demand more protection

In Mexico City, female delivery drivers often face dangerous situations. But declining jobs in high-risk areas can still cause a bad app rating. They’re demanding greater consideration and safety from the platforms.

 

Image: Colourbox66/Artlist Ltd.

Using apps to assign care workers

In the US, care workers can be booked for single shifts using apps. Platforms unite care workers with hospitals, much like dating apps. But experts say this trend is dangerous.

 

When your boss is an algorithm

On many platforms, algorithms determine which worker gets the next assignment, and how much they’ll be paid. But these automated decisions are often not transparent for delivery drivers.

 

Image: Natachi Onwuamaegbu

An app in Nairobi makes braiders more visible

Gig work doesn’t have to be anonymous or controlled by an app made in silicon valley. In Kenya’s capital, an app is connecting hair stylists with customers. ‘Braiding Nairobi’ is empowering gig workers.

 

 

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